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ETHICAL CHANNEL (Internal Reporting System)

Welcome,

At BESTILE, S.L., we advocate for a corporate culture that is responsible, ethical, and professional, complying with national and international legislation, as well as our internal regulations.
For this reason, we make this ETHICAL CHANNEL (Internal Reporting System) available to all our stakeholders, so that, in compliance with Law 2/2023 of February 20, regulating the protection of individuals who report breaches of regulations and the fight against corruption, we can receive information through this channel, guaranteeing the protection and confidentiality of the individuals reporting and those who may be implicated.

Through this reporting channel, you can report any suspected irregularity or act contrary to current legislation or the internal rules of which you are aware.

What can be reported on that channel?

Some examples are:

  • Unethical or illegal conduct or actions related to the performance of work . For example: violating occupational health and safety regulations, compromising the safety and health of employees, as well as failing to comply with procedures, policies, and the Code of Ethics developed by the company.
  • Theft . Any type of theft, robbery, or misappropriation of personal or work-related property belonging to others.
  • Workplace harassment and/or sexual harassment . Any type of abuse of power, workplace harassment, sexual harassment, or harassment of any other kind through intimidation, verbal threats, written threats, or physical threats.
  • Discriminatory practices or abuse of influence . Conducts carried out with the objective or consequence of undermining the dignity of people and creating an intimidating, hostile, degrading, humiliating, or offensive environment, as well as the use of influence that creates situations of unequal treatment.
  • Frauds and corruption . Tax fraud, scams, bribes, embezzlement, money laundering, or any other form of corruption.

Principles of the channel:

The management is based on the following principles:

  • Compliance with any legal requirement that affects the information presented.
  • Execution of the internally defined procedures for this channel.
  • Application of best practices in the management of received information.
  • Consideration of the opinions and viewpoints of stakeholders.
  • Promote a culture of continuous improvement for the channel.

Conditions for using the reporting channel:

This channel of information is open to all individuals who maintain or have maintained professional or employment relationships with this entity. It can also be used by those who have ended their professional relationship, scholarship recipients, volunteers, individuals undertaking internships or training periods, individuals participating in selection processes, personnel from contractors and collaborators, among other groups provided for in applicable regulations.

Contact information for the channel:

From this section, you can find the contact information to submit information:

  • Online form : To access the form, click here.
  • Phone: Calling the number 600730469
  • Email:  Sending an email to the following email address canaletico@bestile.es
  • By postal mail to the following address: Camino Azagador de la Torreta, 5, 12110 Alcora (Castellón). Including the following mention: "To the attention of the person responsible for the Ethics Channel (Internal Reporting System) of BESTILE, S.L."

How is the received information managed?

In summary, once the information is received, the company will carry out an initial assessment of it to determine whether it is suitable for being managed through this channel.

In the negative case, the reporting individual will be properly informed. If the communication is accepted, the individual will also be informed, and the corresponding internal investigation will begin. During the investigation, clarifications or additional documentation necessary for the proper evaluation of the case may be requested.

The Internal Reporting System will manage all received communications diligently, confidentially, and impartially. An acknowledgment of receipt will be sent within a maximum period of seven calendar days from the receipt of the communication, unless circumstances arise that may compromise the confidentiality or the protection of the reporting individual.

In general, the Internal Reporting System will endeavor to conclude the investigation and respond to the reporting individual within a maximum period of three months from the receipt of the communication, in accordance with Article 9.2.d) of Law 2/2023, of February 20. In cases of particular complexity, this period may be extended in accordance with the provisions of applicable regulations.

Disciplinary, administrative, or judicial measures, if applicable, that may result from the investigated facts can continue their processing once the activities of the Internal Information System are completed, in accordance with current legislation.

During this time, both the informant and the company can exchange information about the case. All interested parties will be notified of the final conclusions within the timeframes established by law.

Confidentiality of communications:

All information exchanged between the informant and the entity is confidential. Furthermore, secure communications are guaranteed throughout the process.

External Communications:

It is also possible to report a potential violation or irregular conduct through an external channel managed by a competent authority or organization, either at the national or regional level. You can find the corresponding contact information on the website of the competent authority in each territory, usually available in the 'external communications' section.